Telephone companies are regulated by the Federal Trade Commission (FCC). So if you have a telephone bill or a cell phone bill that you can’t get resolved with your carrier, consider filing a complaint with the FCC.
It may not seem like a big deal but filing a complaint with the FCC can have a huge impact. It onlys the FCC to spot company wide problems and help you resolve your issue. Telephone companies hate seeing unresolved complaints filed with the FCC. The FCC will contact them and make them explain what happened and why the matter was not resolved.
As more and more people join in this practice, the power in numbers takes over. Believe it or not the system can work for you.