AT&T announced that it has release an new application called “Mark The Spot” which will let iPhone user submit complaints about dropped calls, poor service coverage, and less-than-perfect voice quality.
The application is free and available in iTunes. The “Mark the Spot” application can be downloaded onto all iPhones running version 3.0 or later of Apple’s operating system or it can be access using iTunes and synchronized to the iPhone via a PC or Mac.
AT&T said that they plan to use the data collected to identify trends and prioritize the company’s network investment.
iPhone owners have been complaining about AT&T’s network since the Apple iPhone went on sale in the summer of 2007. Complaints mounted after the 3G version of the phone was released a year later in 2008.
And as more iPhone users come onto the network, more people, particularly in densely populated urban areas, such as New York City and San Francisco, have experienced problems with dropped calls and congested data networks.
AT&T has been upgrading its network to keep up with demand. But problems persist. And AT&T’s network recently got a poor ranking in terms of customer satisfaction in a Consumer Reports survey.