Phone Bill Disputes

Wireless Carrier Survey

Verizon Wireless was the big winner of the annual wireless consumer survey.  The big loser was AT&T.  AT&T got hammered in just about every category, from voice services to the frequency of dropped calls.  That is not a good thing for exclusive iPhone carrier.

The survey covered 26 cities.  The results are as follows:

1. Verizon
2. T-Mobile
3. Sprint
4. AT&T

AT&T’s worst marks in the Consumer Reports came in such categories as “service availability,” “circuit capacity,” “dropped-call frequency,” and “voice service.”