A California company filed a lawsuit charging that it and other telephone customer were unlawfully billed by AT&T through long-distance charges added to their local phone bills.
People who are not AT&T customer are discovering that they are being repeatedly assessed AT&T long-distance charges through their local phone by BellSouth, the company charged.
The problem was not confined to California. The Florida Attorney General issued a consumer advisory warning telephone customers that AT&T long distance charges were improperly being added to local phone bills.
According to one person, who tried to closed their account with AT&T, AT&T continued to billed on their closed account anyways. They tried to clear this up for 8 months but AT&T continued to billed them.
Part of the problem is with AT&T’s automated system that prevents callers from speaking with a live customer service representative and obstructing consumers from receiving refunds for the improper long distance charges.
The class action lawsuit was filed on August 15, 2003 and asserts claims against AT&T for unlawful, unfair or fraudulent business practices in violation of the California Unfair Competition Law, for unjust enrichment, and for money had and received.
According to the complaint, AT&T unlawfully bills some consumers who are not AT&T customers through their local phone bills, and AT&T’s computerized billing system continues to assess charges on phone lines not subscribed to AT&T long-distance service even though AT&T’s own records indicate that there is no AT&T call activity on the phone lines or that AT&T does not provide service to such lines.