According to the AP – Verizon Wireless could pay out up to $90 million in refunds to cell phone customers who were improperly charged for inadvertent Web access or data usage over the past several years.
The FCC had asked Verizon Wireless last year about $1.99 a megabyte data access fees that appeared on the bills of customers who didn’t have data plans but who accidentally initiated data or Web access by pressing a button on their phones.
In a statement on its website Sunday, Verizon Wireless said most of the 15 million customers affected will receive credits of $2 to $6 on their October or November bills. Some will receive larger sums. Customers no longer with the New York-based carrier will get refund checks.
Verizon has said that it stopped charging such fees when a customer started using a data service but then quickly shut it off.
Everyone might be happy to hear that all the large cell phone companies are lower the prices of their unlimited voice plans to about $60 a month but that is not what you need to worry about. Although your voice plan might be going down, cell phone providers are secretly higher your data plans.
It began with Verizon Wireless. Last month, that company began requiring certain non-smartphone customers to subscribe to a data plan that costs at least $10 per month. Verizon’s move marks the first step in a larger trend to make up for carriers’ lost revenue from voice.
Accordingly to CNN, Smartphone owners are used to paying for an unlimited data plan with T-Mobile, Verizon and AT&T customers doling out the most: roughly $30 per month. Sprint offers a slightly different service, but also requires smartphone users to subscribe to an unlimited plan.
But non-smartphone customers aren’t used to high-priced data plans. Less expensive, limited data plans have been largely available but not widely adopted. Verizon said it began to require new customers who purchase so-called “3G multimedia” phones to subscribe to a data plan in part so that they could get the full functionality out of their phones.
Previously, Verizon offered non-smartphone customers two data plans: $10 for up to 25 megabytes or $20 for up to 75 megabytes. In January, Verizon eliminated the $20 plan and replaced it with a $30 unlimited plan that was previously available only to smartphone users.
3G multimedia phones include a wide array of phones, ranging from the LG enV Touch, which has a touch screen and a QWERTY keyboard, to the Motorola Entice, essentially a standard flip phone that can access the mobile Web.
Other carrier will follow suit. So watch your cell phone bills carefully because those data plan cost could bit you in the rear end.
Text messaging is allowing cell phone carriers to mark up their bills by 6,500%.
Consumer are gradually learning that sending these small and short messages are causing their cell phone bill to dramatically increased. Here is why?
On a typical pay per text plan, it usually cost you $0.20 to send outgoing and $0.10 to receiving a 160 character text.
Even if you sign up for a unlimited texting plan for $10 a month, they are still profiting because texting causes them next to nothing to maintain.
Verizon Wireless was the big winner of the annual wireless consumer survey. The big loser was AT&T. AT&T got hammered in just about every category, from voice services to the frequency of dropped calls. That is not a good thing for exclusive iPhone carrier.
The survey covered 26 cities. The results are as follows:
AT&T’s worst marks in the Consumer Reports came in such categories as “service availability,” “circuit capacity,” “dropped-call frequency,” and “voice service.”